State Farm® Insurance Agent Tonya Santos

"I’ve been a customer for years and recently have experienced very RUDE and UNPROFESSIONAL behavior from Juan and expressed my concerns with Vanessa and she was dismissive about my experience with him! I live in the neighborhood and never experienced anything like this! Very unprofessional and never once had received an apology! #RUDE CUSTOMER SERVICE…..I DON’T RECOMMEND THESE AGENTS ON 63RD! 1STAR for ATTENTION."

"Poor customer service from JUAN and the manager at this location. They both failed to return the phone call and provide us with an update regarding the billing mistake made on our policy. It's unfortunate having to leave this negative rating, but now i'm stuck with an issue that was never resolved. -Margarito"

"I called this office to get a quote & I was lucky to have been assisted by a nice lady named Rosy, she was so helpful & informative. I've done business with other companies but never have I received the great service I got from this agency. So happy I called & got coverage for a good rate"

"Friendly, respectful and great to work with."

"Great work staff and vary helpful with starting a new policy 10/10 recommend"

"I really appreciate what Juan has done for me. Getting me great service and providing the best customer service possible. Thank you and keep up the great work Juan."

"I have all my autos and my home covered through this State Farm Office. Juan and Letty are always very helpful and professional whenever I have any questions. Definitely 5 star service!"

"Good day, I would like to take a moment to praise the courtesy, knowledge, and great communication of Vanessa Garcia, and Tonya Santo's agency. I am a long-retired older person in a wheelchair and looking for an insurance plan for one of my children that will continue after I'm gone. Not a fun thing to say, but I thought it would be one way to help one of my children with final expenses and a cash value policy that would be paid for what l leave behind. I didn't know how to communicate what I just wrote before I spoke to Vanessa who responded to my inquiry around 5:00. I don't pay much attention to clocks anymore and didn't realize that it was closing time. After I saw the timestamp on the email I figured well maybe tomorrow or Friday I'll get a reply. Yet Vanessa replied and I called her, I am sure I probably spent 10 minutes or more with just a jumble of words not understanding what I actually wanted. Vanessa so kindly--- I can't emphasize how courteous she was--- unpacked all of the gibberish I was trying to communicate. After a few exchanges of phone calls ---again all after her hours, Vanessa organized my thoughts and actually produced options and real agreements that I could review with my (other) children this weekend. Sorry this is so long but if anyone like me is in a similar situation ---not physically I pray--- but mentally, and you know what you want but it's really hard to put it into language I would highly recommend Vanessa Garcia at this State Farm agency, it should say the name !! Tonya Santos. My best to all, Mac (james) McLaughlin"

"Patty Alonso was very helpful and informative when I asked her to quote me on life insurance."

"Great customer service Vanessa went above and beyond to answer all my questions and all my needs. Highly recommend this place. 👍"

"Would like to say thank you to Juan for being so helpful and informative in regards to all my life insurance questions. He was so detailed and super friendly!"

"Patty has done such an amazing job taking care of me with all of my incidents. Back in September, I got into my first car accident and I knew nothing about insurance or how it worked. She answered all of my questions with detail, stupid as they may have seemed and walked me through the process of filing my claim and assessing the damage to my vehicle. Then in December when someone stole my catalytic converter, she helped me file that claim too and I was able to get more than half of what I paid for it back, after the deductible. I would've never even known I could file a claim for that if it hadn't been for her! 🙂"